Your customers can now instantly engage with your business using natural language. From the channel of their choice.
And when they search and find your business or brand on Google.
The Cordiant Automated Conversational Experiences Platform (ACE) enables your customers, partners and even your employees to have natural language conversations with you from their preferred messaging channel and get instant engagement with your business through automation.
The channels that ACE supports include Google Business Messaging, WhatsApp, the Facebook Page of your business, FB Messenger, Your Website, Your Brand App, SMS/Text and in fact, any business application.
We?re constantly adding more channels to this list.
TRANSFORM YOUR CUSTOMER SUPPORT
If IVRs and phone-based Contact Centers are a significant form of customer support and engagement for your business, automated conversational experiences deliver an immediate benefit on costs. And on customer satisfaction as well.
When 3.3 billion people worldwide use messaging apps every single day, you are doing something big by making it easy for all of them to seamlessly engage with you. At near-zero-costs to your business. And zero-frustration to your users.
CLOSE MORE SALES
90% of the customers rate an immediate response as important or very important when they have a marketing or sales question. (Hubspot Research, 2018)
From the start of the marketing funnel when customers are browsing new services, to asking for product demos, to special delivery requests, messaging doesn?t just make the process smoother, it also makes it a more intimate experience.
Meet Your Customers Where They Are.
The way customers communicate has changed.
Route traditional phone calls to messaging, increase sales and improve customer satisfaction.
Execute a winning conversational marketing strategy.